Frequently Asked Questions

General Questions

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LoadCentral is a centralized distribution/reloading system which allows retailers to sell Globe and Smart electronic load (E-Load) and electronic PINs (E-PIN) of various prepaid card products to customers through a cellphone or webtool.

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There is Netopia, the most popular retailer of LoadCentral. If you're an online gamer, most likely you have already bought a load from LoadCentral through a Netopia branch. Other establishments like Flying V and Copy Unlimited have LoadCentral for their loading station. Internet cafes in various parts of Metro Manila are starting to adopt the LoadCentral loading system.

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Yes. In fact, I highly encourage prepaid consumers like online gamers and prepaid cellphone users to use LoadCentral so you can avail of your favorite prepaid products at a discounted price!

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No. Any mobile number (Smart, Talk N' Text, Globe, Touch Mobile, Sun) can be registered by a LoadCentral Dealer as a LoadCentral retailer number.

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No. A sim card can only be registered once in the LoadCentral system.

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No. Only LoadCentral office, a Dealer or Sub-Dealer can register a sim to become a Retailer.

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A retailer can start selling the LoadCentral way after the LoadCentral dealer registered your mobile number and after you replenish your load wallet.

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Retailers can sell eloads through a.) SMS by using keywords then sending it to a LoadCentral Access Number; and/or b.) thru the internet using the WebTool.

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Click here to view available LoadCentral Access Numbers for SMS requests. If your registered mobile phone number is a Globe/TouchMobile sim, I suggest you use the Globe LCAN to take advantage of your free text credits.

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To change your password: create a new message on your LoadCentral registered mobile phone, type CHANGEPW [old 6-digit password] [new 6-digit password] then send to our official LoadCentral Access Number.

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You must immediately notify your dealer so she can deactivate or block your mobile number. You must then ask your dealer to register another mobile number as your new retailer SIM. Your dealer will then inform LoadCentral by a written notice (fax or email) and request that the remaining balance in your old registered number be transferred to your new one.

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FL password means First Level Password. While SL password means Secondary Level Password.

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You can use the webtool for the transaction report or you can ask your dealer for a copy of your transactions.

Technical Questions

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Please make sure that you used the 639xxxx format of your mobile number for your webtool username.

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You can use the resend function on the webtool. Please be aware that you can only resend the last transaction for your buyer's mobile number.

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Yes. Currently, all retailers are set to access the webtool from any IP Address (Dynamic). If you wish additional security access, we can restrict your access to the webtool from a particular IP Address (Static).

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Our system automatically locks the webtool of LoadCentral accounts that were not changed for a while. To unlock your account: create a new message on your LoadCentral registered mobile phone, type UNLOCK (space) password then send to our official Access Numbers. You must also have different passwords for your SMS and Webtool-based transactions so your Webtool access will not be locked.

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We accept payments through Smaert Money, and over-the-counter deposit or online transfer to BDO, BPI, MetroBank. Text or email us for the bank details.

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If you have entered a wrong product or incorrect recipient's number or overpaid us, please contact us right away so we could refund you if your purchase is not yet processed. If load credit is sent to the recipient already, we can no longer give a refund. LoadCentral Philippines is not responsible for eload sent to wrong recipient due to incorrect data provided by buyers.